Orders take 1-3 business days to process before leaving the distribution center for delivery via FedEx, UPS, DHL.
Please keep in mind that shipping time may vary during the holidays, but DON GIORGI will provide updates if delays occur.
Factors outside of the control of DON GIORGI and FedEx,DHL, UPS such as extreme weather and technical failures, may cause occasional delays; we ask for your patience and understanding when they do. The DON GIORGI service team will provide full transparency every step of the way if these circumstances arise.
Please note: You may see a delay in tracking movement by a few days until the package reaches a FedEx,DHL, UPS hub. We appreciate your understanding during this season.
For national and international shipping timelines do not include order processing, which typically takes 1-3 business days.Shiping timeline is from 3 – 15 days!
Please also note, DON GIORGI does not ship on weekends or national holidays.
Two-Day and Next Day Shipping timelines do not take into account weekends or national holidays.
Once your order is dispatched and on its way to you, you will receive an email notification with your tracking information.
If you have not received a confirmation email within 24 hours of placing your order, please check your SPAM folder. To prevent our emails from being filtered out, add [email protected] to your address book or safe sender list.
If you still have not received a confirmation email, please contact [email protected] with your first and last name, order information, and shipping address.
If you receive your package and it is not what you ordered, please fill this form https://dongiorgi.com/return-the-order/ We will do everything we can to correct our mistake as quickly as possible.
DON GIORGI is committed to ensuring you are happy with our products.
Accept returns of products in new condition (unworn with all original links) for up to 7 days from the original purchase date. There is a $10.00 return fee for US customers, which covers the cost of the provided return label, refunds are credited to the original form of payment and exclude original shipping charges. We do not offer exchanges or gift cards at this time. Please allow 7-14 business days for return processing after the return package has arrived at our warehouse.
Once we receive your return package, it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.
We ask that you please keep your return tracking number for your records.
Once your package has been received at our warehouse, it is first evaluated before we can issue any refunds. This process usually takes 7-14 business days, but we guarantee we work as quickly as possible. If your return does not meet our return requirements, we will ship the product back to you without a refund.
If your return tracking shows that the package has been received by DON GIORGI it can take 7-14 business days to process the return and refund the money to your credit card. For international orders, please allow for additional time.